Call Distribution Sheet
Good morning / afternoon, Lakeside & Brentwood Karting, {YOUR NAME} speaking, may I take your name please?
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Thank you, {CUSTOMERS NAME}, before we get started can I take a contact number just in case we get cut off? 
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Thank you, may I take an email address
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We are experiencing a high number of calls at the moment, may I take some details so I can pass this on to the relevant team so they may call you back and get you booked in?
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Ok Great, due to the vast amount of calls we are getting I will pass this information on to my team and one of them will give you a call back - Category A (As soon as they are available) Category B (Today) - Category C (Tomorrow).

​​​​​​​Thank you for your call.
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